Privacy policy

This page explains what personal data we collect on harmony-agency.fr, why, how long we keep it and how to exercise your rights. We never sell or rent your data.

Data controller

Hafida ARCHMAL EI, HARMONY Agency,1 rue Agathe Mottet, 84000 Avignon, France. Contact: hello@harmony-agency.fr.

Data we process

Contact and quote form

What you tell us: first name, last name, email and, if you wish, phone, company, current website, type of project, budget, timeline, how you heard about us, preferred contact method and your message.

What is added to your request automatically:

• your IP address;
• the page you send the form from, the first page you visited on our site, the website you came from (for example Google or Instagram), any campaign parameters (utm, gclid, fbclid) and the pages viewed during your visit;
• the type of device, its operating system and model when your browser provides it, the browser, screen size, language and time zone.

Why: to reply to your request and prepare a quote (pre-contractual steps, article 6(1)(b) GDPR); to understand where our enquiries come from so we can improve our website and communication, and to protect the form from spam and abuse (legitimate interest, article 6(1)(f) GDPR).

How long: 3 years from our last exchange, unless you become a client (see below). Your IP address is also used, in hashed form, to limit the number of submissions; that record is deleted after one hour.

Booking a discovery call

When you book a call, your name, email, phone number, message and time zone, together with your landing page and the website you came from, are sent to our booking tool Cal.com. They are used to organise the call and phone you at the number provided (pre-contractual steps), and kept for 3 years from our last exchange.

Clients

If you hire us or buy a template, we process the information needed for the contract, invoicing and follow-up (performance of a contract). Invoices and accounting records are kept for 10 years, as required by French law.

Online payments

Online payments are processed by Stripe. Your card details are entered directly with Stripe and never reach us. On the page of a product sold online, the payment button is provided by Stripe: its script may set the cookies needed for payment security and fraud prevention.

Technical logs

Like any website, our host records technical logs (IP address, date, requested page, browser) to keep the website secure and working (legitimate interest). The host keeps them for a limited period.

Cookies and browser storage

On your first visit, a banner lets you accept or refuse audience measurement cookies. Both choices are equally easy, and nothing is stored before you agree. Your choice is remembered in your browser for 6 months and you can change it at any time with the “Manage cookies” link at the bottom of every page.

If you accept

• Google Analytics (Google Ireland Ltd) measures site traffic: pages viewed, where visits come from, device, approximate country and city, and key actions (form sent, call booked, WhatsApp click, template purchase). These figures also help us measure our Google ads. Cookies _ga and _ga_*, kept for up to 13 months; data kept for 14 months by Google.
• A short note about your visit is kept in your browser’s session storage: landing page, referring website, campaign parameters and pages viewed. It is erased when you close the tab and only reaches us if you send the form or book a call.

Legal basis: your consent (GDPR article 6.1.a and article 82 of the French Data Protection Act).

If you refuse

No measurement cookie is set and Google Analytics is not loaded. The site works exactly the same. Only your choice is remembered, so we do not ask again on every page.

Cookies always present

On the page of a product sold online, the Stripe payment button sets the cookies needed for payment security and fraud prevention. They are essential and do not require consent.

Who receives your data

Your data is used only by HARMONY Agency and its technical providers, acting on our behalf:

• Hostinger International Ltd (Cyprus): website and email hosting;
• Cal.com, Inc. (United States): call booking;
• Stripe: online payments;
• Google Ireland Ltd: audience measurement and advertising, only if you accept.

When data is processed outside the European Union, in particular by Cal.com or Google in the United States, the transfer relies on the safeguards provided by the GDPR (European Commission standard contractual clauses or the EU-US Data Privacy Framework, depending on the provider).

Your rights

You can ask at any time to access, correct or erase your data, restrict its processing or receive a copy, and you can object to processing based on our legitimate interest. You can also give instructions on what happens to your data after your death.

Email us at hello@harmony-agency.fr; we reply within one month. If you believe your rights are not respected, you can complain to the French data protection authority, the CNIL (www.cnil.fr), or to your local authority.

Security

The website is served over an encrypted connection (HTTPS), the form is protected against automated submissions and access to the requests we receive is restricted to HARMONY Agency.

Updates

We may update this policy, for example if we add a new tool. The date of the latest update appears at the top of this page.