Terms of sale

1. Who we are

These terms apply to sales made withHafida ARCHMAL EI, a French sole trader (micro-entreprise) trading as HARMONY Agency, SIREN 851492215, 1 rue Agathe Mottet, 84000 Avignon, France,hello@harmony-agency.fr, +33 6 03 53 30 41 (“HARMONY Agency”).

2. Scope

They apply to all our sales, to business and private customers alike:

• services: design and redesign of websites and online stores, course platforms, WordPress and Shopify coaching;
• templates: ready-made websites sold online, such as the Haven template.

Placing an order means accepting these terms. A signed quote or service contract may set specific conditions, which then prevail.

3. Prices

Prices are in euros. VAT not applicable, article 293 B of the French General Tax Code. Prices shown on the website are starting prices, excluding options; the final price of a service is the one in the accepted quote.

Unless the quote says otherwise, prices do not include the domain name, hosting, platform subscriptions (such as Shopify), paid themes, plugins or apps, or payment provider fees. These remain the customer’s responsibility and are held in the customer’s name.

4. Services: quote and order

Each service is subject to a free quote, valid for 30 days. The order is confirmed once the quote is accepted in writing (signature or email) and the deposit it specifies has been paid.

5. Services: payment

The deposit stated in the quote is due when ordering; the balance is due on delivery, before the website goes live or final access is handed over. Instalments may be agreed when the quote provides for them. Payment by bank transfer, card or PayPal.

For business customers, late payment automatically incurs interest at the European Central Bank rate plus 10 points, and a fixed recovery fee of €40. HARMONY Agency may suspend work in case of non-payment.

6. Services: process and timelines

Timelines start once the deposit and all required material (text, photos, logo, access) have been received. They are indicative and depend on how quickly the customer gives feedback.

The customer approves the key stages. The number of revision rounds is set in the quote; beyond that, or for requests outside the agreed scope, an additional quote may be offered.

The customer guarantees that they hold the rights to the content they supply (text, images, logos, trademarks) and that it is lawful. They remain responsible for the content published on their website and for their own legal obligations.

7. Services: delivery and ownership

The website is delivered when it goes live or its access is handed over. Unless written reservations are made within 8 days of delivery, it is deemed accepted. The after-sales support stated in the offer (for example 14 or 15 days) starts on delivery and covers fixing malfunctions, not new requests.

Usage rights to work created specifically for the customer are transferred for their website once paid in full. Third-party themes, plugins, fonts and tools remain under their own licences. HARMONY Agency keeps its know-how and generic components, and may show the project in its portfolio unless the customer objects in writing.

8. Templates: licence and delivery

Buying a template grants a commercial licence for one website, in the name of the buyer or their organisation. Reselling, sharing or redistributing the template, in whole or in part, or using it on several websites is prohibited. The template remains the intellectual property of HARMONY Agency.

Payment is due online when ordering. When the offer includes installation, we contact the buyer after payment to obtain the access we need; hosting and any subscriptions remain the buyer’s responsibility.

9. Right of withdrawal (private customers)

Private customers have 14 days to withdraw from a distance contract without giving a reason: from the order for a service, or from the purchase for digital content. Simply send us a clear statement, for example by email tohello@harmony-agency.fr, or the form below. We then refund the amounts paid within 14 days, using the same payment method.

Exceptions under the French Consumer Code (article L221-28):

• digital template: the right of withdrawal can no longer be exercised once the template has been supplied, if the buyer expressly asked for immediate supply and acknowledged losing this right when purchasing;
• service: if the customer expressly asked for work to start before the end of the period, they owe the amount for the work already done; a service fully performed with their express agreement can no longer be withdrawn from.

This right does not apply to business customers.

10. Guarantees

Private customers benefit from the legal guarantee of conformity for digital content and services (articles L224-25-12 et seq. of the French Consumer Code): in case of non-conformity, they can have it brought into conformity or, failing that, obtain a price reduction or cancel the contract.

11. Liability

HARMONY Agency has an obligation of means. It is not liable for interruptions or malfunctions caused by the host, third-party platforms or plugins, or changes made to the website by the customer or a third party, nor for sales results or search engine rankings, which cannot be guaranteed. For business customers, its liability is limited to the amount paid for the service concerned. Nothing in these terms limits the rights consumers have by law.

12. Personal data

Data collected for orders is processed as described in ourprivacy policy.

13. Mediation and disputes

If something goes wrong, please contact us first: we always look for an amicable solution. Private customers may then use the consumer mediator free of charge.

These terms are governed by French law. For business customers, any dispute falls under the courts of Avignon. Private customers may bring proceedings before the courts of their place of residence.

Model withdrawal form

Complete and return this form only if you wish to withdraw:

To HARMONY Agency, 1 rue Agathe Mottet, 84000 Avignon, France, hello@harmony-agency.fr:
I hereby give notice that I withdraw from the contract for the following service or product: …
Ordered on … / received on …
Name of consumer: …
Address of consumer: …
Signature (only if sent on paper): …
Date: …